Refund Policy

Last updated: [Date]

Thank you for shopping at Cozyra Home. We want you to love your purchase. If you are not completely satisfied, this policy explains how returns, refunds, and exchanges work.

1. Return Window

You have 30 days from the date your order is delivered to request a return. After 30 days, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unwashed, and in the same condition you received it
• In its original packaging, with all tags, accessories, and parts included
• Accompanied by your order number or proof of purchase

3. Items That Cannot Be Returned

• Items that have been used, damaged by the customer, or altered
• Gift cards
• Personalized or custom-made items
• Items marked "Final Sale" or "Non-Returnable" on the product page

4. How to Start a Return

1. Email us at arbazkhanofficial0001@gmail.com within 07 days of delivery.
2. Include your order number, the item(s) you want to return, and the reason.
3. Our team will reply within 1-2 business days with return instructions and the return address.

Please do not send items back without first contacting us. Returns sent without approval may not be accepted or refunded.

5. Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping cost. Original shipping fees are non-refundable. If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost. We recommend using a trackable shipping service, because we cannot guarantee that we will receive your returned item.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery. Please send your order number and clear photos of the item and packaging. Once verified, we will send a free replacement or a full refund, including shipping, whichever you prefer. You will not need to return low-value items in some cases.

7. Refunds

Once we receive and inspect your return, we will email you to confirm the result. If approved, your refund will be issued to your original payment method within 5-10 business days. Your bank or card company may take additional time to post the refund to your account. If you have not received your refund after this time, first check your bank account, then contact your card company, and then contact us at the email below.

8. Exchanges

We replace items only if they are damaged or defective. If you would like a different size, color, or product, please return the original item and place a new order.

9. Late or Missing Refunds

If you have not received your refund yet, check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

10. Order Cancellations

You may cancel your order for a full refund if you contact us before it ships. Orders usually ship within a short time, so please contact us as soon as possible. Once an order has shipped, it cannot be cancelled, but you may return it under this policy after delivery.

11. Lost or Undelivered Packages

If your package is lost or does not arrive, please see our Shipping Policy and contact us. We will investigate with the carrier and send a replacement or a full refund.

12. Chargebacks

Please contact us first if you have any problem with your order. We are happy to resolve issues quickly, and this is usually faster than filing a dispute with your bank.

13. Contact Us

If you have any questions about returns or refunds, contact Cozyra Home:

Email: arbazkhanofficial0001@gmail.com
Website: [Website URL]